Contact Us

You will find all important information here.

• How much does servicing cost?

  • You can find detailed information on our services and pricing on the Inspection & Repairs page.

• Do I have to have my bike serviced by Canyon?

  • When you send your bike to Canyon for servicing, our expert mechanics will get your bike back in top condition as quickly as possible. For more details on the services available, see the Inspection & Repairs page. In principle, you can get your bike checked by other professional bike mechanics. However, you should always have your suspension fork and shock serviced by the manufacturer themselves. Please observe the manufacturer's instructions. The warranty on forks and shocks only remains valid if they are serviced at the specified maintenance intervals.

• In which countries can I get my Canyon e-bike serviced?

  • We offer service and repairs for Canyon e-bikes in Germany, Austria, Italy, France, UK, Ireland, Belgium, Luxembourg, Netherlands, Denmark, Sweden, Finland, Norway, Poland, Czech Republic, Slovakia, Spain, and Portugal. We can only offer this service in these countries. If you have imported your e-bike into another country, we are not able to send spare parts or collect your bike due to shipping regulations out of our control. You can get information on our e-bike wearing parts service at the E-Bike Replacement Parts Service page.

• I live in a non-EU country and want to send my bike or components to Canyon for servicing. What should I consider when importing into the EU?

  • In this case, the bike or components are usually subject to import charges such as customs duties and import sales tax. If you send the bike within the warranty period, we pay all applicable taxes and import charges. Outside the warranty period, we will charge you for the costs incurred.
    
    If you are returning goods from a non-EU country to a Canyon Service Centre within the EU, it is possible to get duty-free clearance under the following conditions only:

    
    
    

    • The original export of the goods took place within the last three years.
    • You can provide evidence for the original export (proof of export, or an export receipt or invoice with customs stamp).
    • The goods are returned from the original country of delivery.