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Submit a crash replacement request

Our customer service teams and expert mechanics are here to help you get your bike back up and running.

We need you to give us:

  • some details of the bike
  • an outline of the problem
  • photos
  • your contact details

Once we have this our teams will be in touch to discuss the next steps with you.

Your bike

Help us identify your bike

The easiest way to identify your bike is with your serial number.
You can find this on the frame or in your Bike Garage in your Canyon Account.

For example: R02077H32G0625


How to find your serial number

I do not have a serial number

Is this your bike?



We couldn’t find a bike with that serial number

Please get in touch with our customer service centre to identify your bike.

You’ll need to let them know your customer number and any other information relating to the bike and your order.

How to find your serial number

I do not have a serial number

In your own words, give us a brief description.

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No pictures uploaded

Your contact information

Your details
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Bike box

Do you have the BikeGuard box your bike originally came in?
I have a bike box I don't have a bike box

Check the information you’ve provided is correct

If you make any changes, we’ll store all the information in the other steps.

By entering my data and pressing the ‘Send’ button, I agree to my email address and my name being used to answer my contact request.

Edit

By entering my data and pressing the ‘Send’ button, I agree to my email address and my name being used to answer my contact request.

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