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Our expert technical team are here to help you diagnose any issues with your pride and joy. Include as much detail as possible.
We need you to give us:
Our team will go through your request and contact you with a resolution or with next steps.
Looking for a quick resolution? Bring your bike to a nearby service partner and let an expert check it over for you. Find a service partner near me .
The easiest way to identify your bike is with your serial number. You can find this on the frame or in your Bike Garage in your Canyon Account.
How to find your serial number
Please get in touch with our customer service centre to identify your bike.
You’ll need to let them know your customer number and any other information relating to the bike and your order.
You can add more issues in the next step
Visit one of our trusted local mechanics for help with diagnosing and solving your problem.
The image is representative and may vary slightly from your bike
You can help us to better understand your issue by attaching up to 6 images/files. Please note that files should not exceed 10 MB and must be one of the following types: gif, png, jpg, jpeg, tiff.
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If you make any changes, we’ll store all the information in the other steps.
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